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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Faith Nicole

May 28, 2025

5  out of  5
rating by Faith Nicole
"Very easy to work with! Tiffany was super helpful and knowledgeable with any questions that I had. Happy to do business with them."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! ~Shauna"
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Wesley Dickens

May 20, 2025

5  out of  5
rating by Wesley Dickens
"Shauna has been a tremendous help with the process of insuring assets of my deceased mother's estate."
We responded:
"Hi Wesley, Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs and appreciate your business over the years. ~Shauna "
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barbara black

May 6, 2025

5  out of  5
rating by barbara black
"Shauna Mickens and her staff at State Farm Insurance on State Street in Boise are the best. Every time I call or stop in with a question or need help, I get the very best customer service. I know how rare that is these days. They have patience and empathy for my situation and take the time to really hear me and give me expert advice. They are all "Top Drawer" women in very since of the word. Highly Recommend them."
We responded:
"Thank you so much for your kind words and thoughtful review, Barbara! We truly appreciate you taking the time to share your experience. My entire team and I strive to provide compassionate, knowledgeable service, and it means the world to know that it makes a difference. Your trust and recommendation mean everything to us. We're always here for you whenever you need us! ~ Shauna"
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Faith Tarver

April 30, 2025

5  out of  5
rating by Faith Tarver
"Had a smooth transition into State Farm and enjoyed my experience with Tiffany and Shauna!"
We responded:
"Thank you so much for the kind words, Faith! I’m thrilled to hear your transition to State Farm was smooth and that you had a great experience with Tiffany and myself. We love the appreciation and helping our customers! Please don’t hesitate to reach out if you ever need anything. ~ Shauna"
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D R

April 26, 2025

5  out of  5
rating by D R
"Good and quick service..."
We responded:
"Thank you for your kind words! We're glad to hear you were happy with our quick and efficient service. We look forward to serving you again soon ~ Thanks, Shauna"
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Karen Wagner

April 21, 2025

5  out of  5
rating by Karen Wagner
"Each person in this office has been genuinely interested in helping whenever we've called in. If they don't have the answer, they get it for you."
We responded:
"Thank you so much, Karen! We really appreciate your kind words and business over the years. It means a lot to know that you’ve felt supported and well taken care of by our team. We're always here to help however we can—please don’t hesitate to reach out anytime! Thanks ~ Shauna"
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Matthew Parker

February 25, 2025

4  out of  5
rating by Matthew Parker
"Been a customer since 2019"
We responded:
"Thank you so much for being a loyal customer since 2019! We really appreciate your trust in us, and it’s been our pleasure to serve you. If there's anything we can do to help in the future, please don’t hesitate to reach out. We're here for you!- Shauna"
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Jadon Johnson

January 23, 2025

5  out of  5
rating by Jadon Johnson
"Easy to complete my transaction and in a timely manner. Thank you and I look forward to working with State Farm"
We responded:
"Thank you so much for your wonderful review, Jadon! We’re thrilled to hear that your transaction was quick and simple. Our goal is to provide efficient and hassle-free service, and we’re so glad we could meet your expectations. We look forward to continuing to assist you with your insurance needs. Thanks again for choosing State Farm! - Shauna"
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Bill Davis

January 22, 2025

5  out of  5
rating by Bill Davis
"Highly recommend Shauna Micken's State Farm office! The staff were incredibly helpful, friendly, and made the entire process easy. They were patient in answering all my questions and went above and beyond to ensure I had the right coverage. A truly positive experience."
We responded:
"Thank you so much for your wonderful review, Bill! We’re thrilled to hear about your positive experience with our team. We take pride in being helpful and friendly and making the process as smooth as possible for our customers. It’s amazing to know we were able to answer all your questions and help you choose your coverage. Your recommendation means the world to us, and we’re here to assist you. Thanks again for your kind words and support! - Shauna "
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Katie Watts

January 20, 2025

5  out of  5
rating by Katie Watts
"I have been with State Farm (Shauna Michens) for over 40 years. That have been great; always responding to question or claims quickly. Joyce was great at our recent review and helped us update policies on important matters. Highly recommended."
We responded:
"Thank you so much for your incredible loyalty and kind words, Katie! We’re thrilled to hear that your 40+ years with us have been such a positive experience. It’s wonderful to know that Joyce provided excellent service during your recent review and helped update your coverage with care and attention. Your support and recommendation mean the world to us! If there are additional questions or concerns you have, don’t hesitate to reach out. Thank you again for your continued support! - Shauna"
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Dennis Kindrick

January 20, 2025

5  out of  5
rating by Dennis Kindrick
"Been with her for over 24 years."
We responded:
"Thank you for your incredible loyalty! We value your trust and appreciate having you as a long-term neighbor. We're here to continue providing you with the best service possible. Thank you for choosing us for the past 24 years! -Shauna "
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Judy Obrien

November 19, 2024

5  out of  5
rating by Judy Obrien
"Shaunas’ office is efficient and so very caring. They are always ready to help with any problem and explain the policy so we always have the insurance we need at such a reasonable cost The best insurance agency we have ever had to date"
We responded:
"Thank you so much for your kind words, Judy! I’m thrilled to hear that you’ve had such a positive experience with our office. We strive to be efficient, caring, and ready to assist with questions or concerns, and it means the world to know we’ve met your expectations. We're here to help you choose coverage at a reasonable cost. Your support means so much; I’m honored to be your agent. Thank you again for your glowing review! – Shauna"
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John Jacobson

October 18, 2024

5  out of  5
rating by John Jacobson
"Great to Work with!"
We responded:
"I really appreciate your fantastic review, John! It’s amazing to know that our team was able to assist you and make things simple. We strive to be helpful and responsive, and we’re glad that came through in your experience. If you ever have questions or need assistance, we’re here for you. Thanks again for your support! - Shauna"
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Taylor McAdams

October 7, 2024

1  out of  5
rating by Taylor McAdams
"I have really enjoyed having State Farm as my car insurance provider, however, my representative Alex is extremely rude. If you happen to end up working with Alex I would recommend requesting a different account agent. I moved to Oregon recently and my insurance was set to renew. There were multiple questions that I asked in regards to the price, requirements between states, renewals, and so forth. None of my concerns were addressed, and she instead continued to call me every other week asking if I would like to be sent a quote for a new policy. I would inform her that I was already sent a quote but had some issues I would like address. She would then call back the next week with the same “would you like us to quote you for a new policy”… rinse and repeat. I would recommend using a representative that is willing to help you find answers and understand your quote. Alex is not that person."
We responded:
"Thank you for sharing your feedback, Taylor. I’m truly sorry to hear about your experience and the frustration you’ve felt in working with Alex. This is certainly not the level of service we strive to provide. We take your concerns seriously and would like the opportunity to resolve them. Please contact us directly at (208) 853-2250. Thank you again for bringing this to our attention. - Shauna"
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DAMIAN WARD

September 3, 2024

5  out of  5
rating by DAMIAN WARD
"Shauna is a Great Agent and more importantly a phenomenal human being! She has been our agent for over 20 years now and ALL of her co-workers have been wonderful to work with as well. I recommend Shauna for the good times and especially the times when you need a reliable, hard working Agent that has your back when life gets hard! We had a house fire and Shauna/State Farm helped us navigate through a really tough time! Thank You Shauna and Team!!!!"
We responded:
"Thank you so much for your kind words and continued trust in our team over the past 20 years! We’re truly grateful to have been by your side, especially during the challenging times like your house fire. We're glad we could help you navigate through that difficult experience. Your recommendation means the world to us! Thanks again for your support! -Shauna "
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Donald

August 8, 2024

5  out of  5
rating by Donald
"5 stars PLUS for sure!!!!! I have been a customer of Shauna Mickens State Farm for well over two years now and it would be impossible to say enough about the very high quality of this insurance agency. They have helped me with both an automobile policy and motorcycle policies and done so with the utmost professionalism and friendliness. And I am also very pleased with the affordability of the insurance coverage on my vehicles. THANK YOU Shauna and wonderful staff!"
We responded:
"Thank you for your fantastic review! We're thrilled to hear about your positive experience with our office over the past two years. Thank you for your kind words, and if you need any further assistance, please don't hesitate to reach out. We're here to help! -Shauna "
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Craig Bryant

July 19, 2024

5  out of  5
rating by Craig Bryant
"Shauna and her staff have provided my insurance needs for many years. They keep me informed of any choices or options that I may be interested in and always helpful and polite with any questions that I may have. I really appreciate their knowledge and great customer service."
We responded:
"Thank you for sharing your experience. We're thrilled to hear that our staff have been providing your insurance needs for many years. It's wonderful to know that they keep you informed of any choices or options and are always helpful and polite with your questions. Your appreciation for their knowledge and great customer service means a lot to us. We look forward to continuing to provide you with excellent service! -Shauna "
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Dad Cat

July 13, 2024

5  out of  5
rating by Dad Cat
"Shauna and her staff did a great job for me in updating my account."
We responded:
"Thank you for sharing your experience. We're thrilled to hear that our staff did a great job updating your account. We appreciate your feedback and look forward to serving you again! -Shauna "
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Todd Opdahl

June 14, 2024

5  out of  5
rating by Todd Opdahl
"Pleasant and easy to work with."
We responded:
"Thank you for your feedback! We're pleased to hear that you found our team pleasant and easy to work with. If you need any further assistance, please don't hesitate to reach out. Thanks again for your support and trust! -Shauna "
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Linda Wilcox

June 9, 2024

4  out of  5
rating by Linda Wilcox
"Was very responsive in giving their quotes"
We responded:
"Thank you for your feedback! We're pleased to hear that we were very responsive in providing quotes. Your satisfaction is important to us. If you need any further assistance, please don't hesitate to reach out. Thanks again for your support and trust! -Shauna "
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Judy Hollenbeck

June 5, 2024

5  out of  5
rating by Judy Hollenbeck
"I have always had great experiences with State Farm and did again today with Joyce. Been with Shauna's office for many years and intend to continue with their coverage. Thank you,"
We responded:
"Thank you for sharing your positive experience! We're delighted to hear that Joyce has consistently provided you with great service. Your loyalty over the years means a lot to us, and we look forward to continuing to provide you with excellent coverage. If you need any assistance, don't hesitate to reach out. Thanks again for your support! -Shauna "
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Theresa Williams

May 30, 2024

5  out of  5
rating by Theresa Williams
"Very nice and knowledgeable. Everything was explained very well. I am so glad I went with State farm insurance."
We responded:
"Hi Theresa, Thank you for your feedback! We're delighted to hear that you found our team very nice and knowledgeable. It's great to know that everything was explained clearly and that you're happy with your decision to go with State Farm insurance. Thank you again for your kind words. We look forward to continuing to provide you with excellent service! -Shauna "
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Chris Klover

May 17, 2024

5  out of  5
rating by Chris Klover
"Shauna Mickens and her staff are always ready to help me. They also review my insurance with me at least once a year to make sure I have the coverage I need. I recommend this agency for all of your insurance needs!"
We responded:
"Thank you for sharing your positive experience with our team. It's wonderful to hear that they we were ready to assist and that you appreciate our annual reviews to make sure your coverage fits your needs. This proactive approach is central to our commitment to providing excellent service and personalized insurance options. Thank you again for your kind words and for recommending the Shauna Mickens' Office for all insurance needs. We look forward to continuing to serve you with the same level of dedication! -Shauna"
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Perry Flook

May 14, 2024

5  out of  5
rating by Perry Flook
"I have had state farm insurance for over 25 years and recently my account was transferred to Mickens insurance agency, sometimes you’re apprehensive about a new agent when you’ve had the last one for over 25 years! but I must commend all of the agents and personnel at Shauna’s business, their service and instant response to any questions has been exemplary. Thank you so much and I look forward to a ongoing continued, business relationship thanks again sincerely, Perry and isabel Flook"
We responded:
"Thank you for sharing your experience transitioning to our Insurance Agency. It's understandable to feel apprehensive about changes, especially after such a long relationship with your previous agent. We're thrilled to hear that our team has met your expectations with our exemplary service and responsiveness. Thank you again for your kind words and for your continued support. We look forward to maintaining this relationship and serving you for many more years. -Shauna "
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vanessa berrett

March 15, 2024

5  out of  5
rating by vanessa berrett
"I've been loyal to this office for years because of their outstanding service. We have everything bundled, including our teenage drivers and it's been a great experience since day one. Thanks guys!"
We responded:
"Thank you for your loyalty and for sharing your positive experience with our office. We're thrilled to hear that our service has been outstanding and that combining your coverage, including those for your teenage drivers, has provided you with a great experience since day one. Our team strives to offer comprehensive and convenient options to meet all our customer's needs, and it's rewarding to know we've achieved this for you. We look forward to serving you for many more years. -Shauna "