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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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GA Rush

August 31, 2026

5  out of  5
rating by GA Rush
"Shauna Mickens State Farm is always responsive to our needs. Tiffany has been our go-to agent for several years and we have developed a good working relationship with her."
We responded:
"Thank you for your review! If you ever have any questions or need assistance, we’re always here and happy to help. "
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Doug Kochan

August 31, 2026

5  out of  5
rating by Doug Kochan
"Tiffany and Joyce worked with me to determine my auto and homeowners insurance needs. Joyce was great to work. Tiffany was my main contact and she was professional, super pleasant and knowledgeable with exceptional follow-up. There's a lot of information to cover in setting up the right plan. My experience leaves me feeling that if I have to make changes or file a claim, my needs will be met with this team. Thank you Both!"
We responded:
"Doug, thank you so much for the 5-star rating! If you ever have questions or need assistance, our team is always here to help. "
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Angela Atha

August 28, 2026

5  out of  5
rating by Angela Atha
"Nettty spent 2 hours with my husband and I going over all off our policies in detail, answering our questions, and updating our policies. We really appreciated her attention to detail, knowledge, and willingness to answer our questions."
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Long Customer

August 28, 2026

5  out of  5
rating by Long Customer
"Great to Work with!"
We responded:
"I really appreciate your fantastic review, John! It’s amazing to know that our team was able to assist you and make things simple. We strive to be helpful and responsive, and we’re glad that came through in your experience. If you ever have questions or need assistance, we’re here for you. Thanks again for your support! - Shauna"
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Jeffrey Brown

August 21, 2026

5  out of  5
rating by Jeffrey Brown
"Shauna Mickens -- State Farm Insurance Agency is the best. I have an automobile policy for my two vehicles, a car and a pickup truck. I have comparison shopped before signing up and I save money every year. I asked my mom to check out the prices on her two vehicles and she was surprised at the savings. Same coverage but she saves money every year also. She compared her home owner's policy and changed insurance companies. I also love the people that work for Shauna Mickens. Whenever I have a question or a problem or anything her employees are helpful, kind and treat me and my mother just like family. They are the best. I recommend that you call Shauna Mickens State Farm Insurance Agency and ask to compare your policy against what they offer and you will be surprised what they can do for you. Get treated like you deserve, like you matter. Join the Shauna Mickens State Farm family like I did. You won't be sorry."
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
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Denise Stringer

August 20, 2026

5  out of  5
rating by Denise Stringer
"They are always helpful when I call in. Added renter's insurance for my daughter and it was so easy."
We responded:
"Thank you for the thoughtful review - we really appreciate you taking the time to share your experience with our Boise insurance team. "
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Claudia Cervantes

August 17, 2026

5  out of  5
rating by Claudia Cervantes
"This office is absolutely incredible. Rob is wonderful. The level of service is top notch. They understand that you have a life, and they work around your schedule to help you get the best service and the best products to fit your life. I recently went through some life changes and I received great recommendations on life insurance products to ensure my family is taken care of."
We responded:
"Thank you for your review! If you ever have any questions or need assistance, we’re always here and happy to help. "
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Bill Neuberger

August 10, 2026

4  out of  5
rating by Bill Neuberger
"I'm hoping there's no extra fees for switching my insurance over she wasn't very clear that first she said there was for a lapse which don't make sense because today was the due date and today I called and today I spoke with him"
We responded:
"Hi Bill, Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. ~ Shauna"
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Nathan Taylor

July 28, 2026

1  out of  5
rating by Nathan Taylor
"Since being transferred to this branch, the service has been nonexistent. I submitted a valid roadside assistance claim with the required invoices on July 17th, and they are completely ignoring my emails and refusing to process my reimbursement. I never experienced this level of poor communication with my previous agent, Ted it's a shame he had to retire. If you want a local agent who actually answers you and honors your policy when you need it, look elsewhere."
We responded:
"Thank you for your feedback. We take concerns like this seriously and want to ensure coverages are clearly explained. Please contact our office directly so we can review your account and provide clarity if you have any further questions. We’re committed to transparency and helping you feel confident in your coverage. (208) 853-2250"
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Travis McMullen

July 24, 2026

5  out of  5
rating by Travis McMullen
"Lazarius was a pleasure to work with and helped me bundle my Home on auto insurance saving me a ton of money for my previous insurance company. Glad I switched over and glad I got to talk with Lazarius Thank you very much. I would definitely recommend others given it a shot."
We responded:
"Thanks so much for the fantastic rating, Travis! We’re so glad you had a great experience with our team. Don’t hesitate to reach out anytime—we’re here for you! "
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Craig Bryant

July 15, 2026

5  out of  5
rating by Craig Bryant
"Shauna and her staff have provided my insurance needs for many years. They keep me informed of any choices or options that I may be interested in and always helpful and polite with any questions that I may have. I really appreciate their knowledge and great customer service."
We responded:
"Thank you for sharing your experience. We're thrilled to hear that our staff have been providing your insurance needs for many years. It's wonderful to know that they keep you informed of any choices or options and are always helpful and polite with your questions. Your appreciation for their knowledge and great customer service means a lot to us. We look forward to continuing to provide you with excellent service! -Shauna "
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Asheron stringer

June 10, 2026

5  out of  5
rating by Asheron stringer
"I have renter's insurance and life insurance the price is really reasonable"
We responded:
"Asheron, thank you for your wonderful review of State Farm Agent Shauna Mickens’s Team!"
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Angelina Patterson

May 27, 2026

5  out of  5
rating by Angelina Patterson
"Rob was a pleasure to work with, professional, responsive, and always quick to answer any questions I had. I truly appreciated the excellent service and smooth experience throughout the process."
We responded:
"Angelina, thank you for your kind review. We deeply appreciate your feedback of State Farm Agent Shauna Mickens’s Team here in our Boise office. "
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Jerry Riley

May 21, 2026

5  out of  5
rating by Jerry Riley
"Been with State Farm since 1966. Love everything about it!!"
We responded:
"Jerry, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Shauna Mickens’s Team!"
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Juanita Hernandez

January 30, 2026

5  out of  5
rating by Juanita Hernandez
"Always a great experience with Shauna and her team!"
We responded:
"Juanita, thank you for your kind review. We deeply appreciate your feedback of State Farm Agent Shauna Mickens’s Team here in our Boise office. "
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Heather Ward

January 26, 2026

5  out of  5
rating by Heather Ward
"Shauna and her staff are always so knowledgeable and happy to help. Highly recommend!"
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! "
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Chris Klover

January 21, 2026

5  out of  5
rating by Chris Klover
"Shauna Mickens and her staff make sure I know what my insurance covers and ensure that I meet with them so that I understand my insurance. It's a great place to get insurance!"
We responded:
"Thank you for sharing your positive experience with our team. It's wonderful to hear that they we were ready to assist and that you appreciate our annual reviews to make sure your coverage fits your needs. This proactive approach is central to our commitment to providing excellent service and personalized insurance options. Thank you again for your kind words and for recommending the Shauna Mickens' Office for all insurance needs. We look forward to continuing to serve you with the same level of dedication! -Shauna"
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Lindzee Searle

January 21, 2026

5  out of  5
rating by Lindzee Searle
"This State Farm office has always been great to me. I appreciate how thorough they are answer any questions I may have. They also come up with questions that I would not have thought of. I recommend them!"
We responded:
"Thank you so much for the 5-star rating, Lindzee! We deeply appreciate your support and are always here to help with any insurance questions or needs you may have. "
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Lindsey Hileman

December 5, 2025

5  out of  5
rating by Lindsey Hileman
"I’ve had all my insurance here since 2008. Between the great reputation of State Farm and the excellent service I’ve received from Shauna and her team, I’d never go anywhere else."
We responded:
"Hi Lindsey, We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! Thanks Shauna"
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Patriot BB

November 19, 2025

1  out of  5
rating by Patriot BB
"This despicable agent continues to leave voicemail messages on a daily basis when my number has never been provided to these jerks by me! Never have done business with them and would never do so! It is harassing behavior!! The one Star is because obviously I am compelled to do so!"
We responded:
"We’re genuinely sorry to hear that your experience with my State Farm team was not satisfactory. Your feedback is important to us, and we’re committed to addressing any issue. Unfortunately, it looks like the phone number had been provided by an internet lead provider who sent it to all the major insurance companies. Please contact us at your convenience so we can discuss who this was that provided us the information and we can provide you their contact information as well. We’re dedicated to improving our insurance service. "
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Alex

November 7, 2025

5  out of  5
rating by Alex
"Shauna Mickens and her team, specifically Tiffany, provide unmatched customer service. Professional, efficient and easy to work with - highly recommend for any insurance needs."
We responded:
"Hi Alex, We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! Thanks Shauna"
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Jan Lingenfelder

October 16, 2025

5  out of  5
rating by Jan Lingenfelder
"Shauna and her team are very knowledgeable, friendly and provide excellent service whether it be car, house or life insurance. A+"
We responded:
"HI Jan, Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! ~ Shauna "
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Jawad Khawary

September 29, 2025

1  out of  5
rating by Jawad Khawary
"Oh man, they are taking money from your account with no description with your monthly payments ,no answer, and they are really scamming you even you don't have any accident or ticket but still adding to monthly payments like nothing happened"
We responded:
"Thank you for your feedback. We take concerns like this seriously and want to ensure all charges and policy changes are clearly explained. Please contact our office directly so we can review your account and provide clarity. We’re committed to transparency and helping you feel confident in your coverage. (208) 853-2250"
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Maddison Hawkins

September 26, 2025

5  out of  5
rating by Maddison Hawkins
"Tiffany set up my auto insurance and saved me $50 monthly from my past auto policy and was so helpful and easy to work with!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. "
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Emily Eastridge

August 4, 2025

5  out of  5
rating by Emily Eastridge
"Tiffany made getting me a quote at the least expensive price she could get me an amazing, easy, and stress-free process. This is the first time I’ve been on my own plan so was worried about price, and they were the least expensive I could find! Will recommend this office to anyone who I know needs auto insurance going forward!"
We responded:
"Thank you so much for your kind words! We're so glad to hear that Tiffany made the process easy and stress-free for you, especially for your first time on your own policy. Your recommendation truly means a lot to us, and we're here anytime you or your friends or family need help with auto insurance. Welcome to the State Farm family!"