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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Adam Woodiwiss

October 6, 2026

5  out of  5
rating by Adam Woodiwiss
"Great service, got a quote very quickly and the pricing was very competitive"
We responded:
"Wow - thank you for the amazing 5-star review! It means a lot to our team here in Boise to know you had such a great experience with us. "
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G Mark Bowden

October 6, 2026

5  out of  5
rating by G Mark Bowden
"Great customer service! Always respond my messages in a timely manner."
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
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Kristi Timmons

October 5, 2026

5  out of  5
rating by Kristi Timmons
"They are always super responsive whenever I have questions or changes. Super great to work with all the time."
We responded:
"Hi Kristi, thank you for the wonderful review - I truly appreciate your positive feedback.  Please don’t hesitate to give my team a call if any concerns arise. - Shauna Mickens, Your State Farm Agent "
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Bob P

October 2, 2026

5  out of  5
rating by Bob P
"Fast, friendly responses to my inquiries. Highly recommended!"
We responded:
"Bob, we’re so grateful for your 5-star review - thank you for taking a moment to share your experience with my Boise insurance team! - Your State Farm Agent, Shauna Mickens "
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Heather Muchow

October 1, 2026

5  out of  5
rating by Heather Muchow
"Shauna and Tiffany helped me get my auto insurance, they were exceptionally great with what they do and the whole process. Thank you very much! I recommend both of them when it comes to getting auto insurance."
We responded:
"Thank you for your review! If you ever have any questions or need assistance, we’re always here and happy to help. "
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Tina Ruiz

September 23, 2026

5  out of  5
rating by Tina Ruiz
"Phenomenal customer service!"
We responded:
"Tina, thank you for the fantastic rating! We’re committed to providing honest, reliable service, so we’re so glad that came through in your experience. "
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Riki Allen

September 22, 2026

5  out of  5
rating by Riki Allen
"I really appreciate Shawna she wasn't able to insure me through the regular State Farm that I had prior however she was able to get me set up with another company that was actually cheaper by just a few dollars and got my insurance going for me the same day I really appreciate the time she took to do all this"
We responded:
"Thank you for your review! If you ever have any questions or need assistance, we’re always here and happy to help. "
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Leo Oviedo

September 21, 2026

5  out of  5
rating by Leo Oviedo
"Great customer service"
We responded:
"Thanks so much for the fantastic rating, Leo! We’re so glad you had a great experience with our team. Don’t hesitate to reach out anytime—we’re here for you! "
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Thalia Falcon

September 17, 2026

5  out of  5
rating by Thalia Falcon
"Shauna and the team provide absolute top-tier service! They are incredibly friendly, knowledgeable, and always take the time to explain options clearly so you get the exact coverage you need. Navigating insurance is completely seamless with them. Highly recommend Shauna's office for total peace of mind!"
We responded:
"Thalia, thank you for the fantastic rating! We’re committed to providing honest, reliable service, so we’re so glad that came through in your experience. "
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Sachin Dash

September 16, 2026

5  out of  5
rating by Sachin Dash
"Initially I haven’t enquired nor heard anything about StateFarm rather I was comparing policies on a third party website, the next day I got a call from StateFarm and Tiffany, the Insurance Agent was super efficient. Within 5min she collected very minimal information and provided me a attractive quote for my rental insurance. After some consideration I proceeded with them. Tiffany proactively answered all my questions and issued the insurance upon payment. I really loved their service. Hopefully in future I’ll get similar support from the team if i get into some trouble. Thanks!"
We responded:
"Thanks so much for the amazing review, Sachin! We really appreciate your support here in Boise. Just reach out anytime if you need us - we’re here for you. "
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Cora Taylor

September 15, 2026

5  out of  5
rating by Cora Taylor
"Transferring my insurance needs to Shauna Mickens office was one of the best decisions I have made. Everyone in her office are so helpful anytime I have a question."
We responded:
"Thank you for the thoughtful review - we really appreciate you taking the time to share your experience with our Boise insurance team. "
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Samantha Paffile

September 9, 2026

5  out of  5
rating by Samantha Paffile
"I love working with this office, always nice and respectful. Answers all my questions and is always quick to respond if I email or call. I have worked with this office for over twenty years and never been disappointed."
We responded:
"Thank you for your review! If you ever have any questions or need assistance, we’re always here and happy to help. "
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Robert Gill

September 8, 2026

5  out of  5
rating by Robert Gill
"Rob was super helpful, getting my car insured was super straight forward and he walked me through every step."
We responded:
"Thanks so much for the amazing review, Robert! We really appreciate your support here in Boise. Just reach out anytime if you need us - we’re here for you. "
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Andrea Stern

September 5, 2026

5  out of  5
rating by Andrea Stern
"This agency was recommended to me when I relocated to Boise. I’m very happy with the service I received. Tiffany especially supported me through the relocation process and help me set up new policies. She was very informative and very responsive to any questions I had.I definitely recommend working with them!"
We responded:
"We’re so happy to hear you had a great experience - thank you for the wonderful 5-star review! We’d love to help anytime you need us down the road. "
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Mitchel M

September 3, 2026

5  out of  5
rating by Mitchel M
"Everyone working for Shauna Mickens office is always extremely helpful with stellar customer service!"
We responded:
"Mitchel, thank you for your 5-star review - we truly appreciate your feedback and are so glad you had a positive experience with our team here in Boise. If you need anything at all, don’t hesitate to reach out! - Your State Farm Agent Shauna Mickens and Team "
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teagan warren

September 1, 2026

5  out of  5
rating by teagan warren
"I have always had a great experience with Shauna and her team! Always able to answer my questions!"
We responded:
"Thanks so much for the great review! We’re thrilled to hear you had such a positive experience with our insurance team here in Boise. "
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Ann Boyenger

September 1, 2026

5  out of  5
rating by Ann Boyenger
"The team at Shauna Mickens State Farm have been so helpful with any questions I have with my auto insurance and homeowners insurance, I am grateful to have them for my insurance needs."
We responded:
"Ann, thank you so much for the wonderful review! We really appreciate your kind words. If you ever need anything, our Boise insurance team is always here and happy to help. "
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Mary Hall-Smith

August 31, 2026

5  out of  5
rating by Mary Hall-Smith
"Such a wonderful team, especially Alex! Alex is extremely knowledgeable, professional and a great listener. I appreciate her kindness, thoroughness and follow-up."
We responded:
"Thank you so much for the 5 stars, Mary! We truly appreciate your feedback and are always happy to help whenever you need us. "
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GA Rush

August 31, 2026

5  out of  5
rating by GA Rush
"Shauna Mickens State Farm is always responsive to our needs. Tiffany has been our go-to agent for several years and we have developed a good working relationship with her."
We responded:
"Thank you for your review! If you ever have any questions or need assistance, we’re always here and happy to help. "
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Doug Kochan

August 31, 2026

5  out of  5
rating by Doug Kochan
"Tiffany and Joyce worked with me to determine my auto and homeowners insurance needs. Joyce was great to work. Tiffany was my main contact and she was professional, super pleasant and knowledgeable with exceptional follow-up. There's a lot of information to cover in setting up the right plan. My experience leaves me feeling that if I have to make changes or file a claim, my needs will be met with this team. Thank you Both!"
We responded:
"Doug, thank you so much for the 5-star rating! If you ever have questions or need assistance, our team is always here to help. "
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Angela Atha

August 28, 2026

5  out of  5
rating by Angela Atha
"Nettty spent 2 hours with my husband and I going over all off our policies in detail, answering our questions, and updating our policies. We really appreciated her attention to detail, knowledge, and willingness to answer our questions."
We responded:
"Thank you for the 5-star review of Shauna Mickens’s team - we really appreciate your kind words! "
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Long Customer

August 28, 2026

5  out of  5
rating by Long Customer
"Great to Work with!"
We responded:
"I really appreciate your fantastic review, John! It’s amazing to know that our team was able to assist you and make things simple. We strive to be helpful and responsive, and we’re glad that came through in your experience. If you ever have questions or need assistance, we’re here for you. Thanks again for your support! - Shauna"
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Jeffrey Brown

August 21, 2026

5  out of  5
rating by Jeffrey Brown
"Shauna Mickens -- State Farm Insurance Agency is the best. I have an automobile policy for my two vehicles, a car and a pickup truck. I have comparison shopped before signing up and I save money every year. I asked my mom to check out the prices on her two vehicles and she was surprised at the savings. Same coverage but she saves money every year also. She compared her home owner's policy and changed insurance companies. I also love the people that work for Shauna Mickens. Whenever I have a question or a problem or anything her employees are helpful, kind and treat me and my mother just like family. They are the best. I recommend that you call Shauna Mickens State Farm Insurance Agency and ask to compare your policy against what they offer and you will be surprised what they can do for you. Get treated like you deserve, like you matter. Join the Shauna Mickens State Farm family like I did. You won't be sorry."
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
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Denise Stringer

August 20, 2026

5  out of  5
rating by Denise Stringer
"They are always helpful when I call in. Added renter's insurance for my daughter and it was so easy."
We responded:
"Thank you for the thoughtful review - we really appreciate you taking the time to share your experience with our Boise insurance team. "
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Claudia Cervantes

August 17, 2026

5  out of  5
rating by Claudia Cervantes
"This office is absolutely incredible. Rob is wonderful. The level of service is top notch. They understand that you have a life, and they work around your schedule to help you get the best service and the best products to fit your life. I recently went through some life changes and I received great recommendations on life insurance products to ensure my family is taken care of."
We responded:
"Thank you for your review! If you ever have any questions or need assistance, we’re always here and happy to help. "